Effective Date: 22 April 2025
At Train Sera, we strive to deliver unforgettable travel experiences. However, we understand that plans can change. This Refund Policy explains our process for cancellations and refund eligibility on tour packages, travel bookings, and related services.
By booking with us, you agree to the terms outlined in this policy.
All refund requests are subject to approval and are processed in accordance with the specific terms of your tour or service package.
Refunds may be applicable for:
Canceled tour packages (as per timeline and conditions)
Overpayments or duplicate charges
Services not rendered due to Train Sera fault
Refunds are not applicable for:
Non-refundable services (such as select flight tickets or visa fees)
Cancellations made beyond the eligible window
No-shows or unused portions of a trip
If you need to cancel your travel plans, the following conditions will apply:
a. Tour Packages:
30+ days before departure: Eligible for up to 70% refund
15–29 days before departure: Up to 50% refund
Less than 15 days before departure: No refund
b. Flight, Hotel, or Transport Bookings:
Subject to individual airline, hotel, or vendor policies
Some bookings are completely non-refundable
c. Custom or Group Tours:
Special terms may apply depending on group size and vendor arrangements
Non-refundable deposits may be required at the time of booking
In rare situations where Train Sera cancels a trip due to weather conditions, low participation, political unrest, or any unforeseen circumstances:
You will receive a full refund or the option to reschedule the tour
We are not liable for any external costs (e.g. flights booked separately)
Once approved, refunds will be processed within 7 to 14 business days, depending on the payment method.
Refund Methods:
Credit/Debit card payments: Refunded to the original card
Bank transfers: Refunded to your designated bank account
Wallet or voucher payments: Refunded as credit or vouchers
If you request changes to your booking (dates, destination, participant count, etc.), additional modification fees or fare differences may apply. Refunds may not be available after modifications.
We do not provide refunds for cancellations due to causes beyond our control, including but not limited to:
Natural disasters
Government restrictions or travel bans
Acts of terrorism or war
Pandemic-related disruptions
We may, however, offer travel credit or rescheduling options wherever possible.
To initiate a cancellation or refund request, please contact our support team:
Please include your booking reference number, full name, and reason for cancellation to expedite the process.
Train Sera reserves the right to update or change this Refund Policy at any time without prior notice. Please check this page for the latest version before booking.