Effective Date: 22th April 2025 

At Train Sera, we are committed to safeguarding your privacy while providing exceptional travel and tour services. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website or make a booking with us.

By using our site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

To provide seamless travel experiences, we may collect the following types of information:

a. Personal Information

• Full name, address, email, and contact number

• Passport and visa details

• Date of birth and gender

• Emergency contact information

b. Booking and Travel Information

• Travel dates, destination preferences

• Hotel, flight, and transport selections

• Payment history and transaction details

c. Technical Data

• IP address and browser information

• Device type and operating system

• Browsing behavior on our website (cookies and analytics)

2. How We Use Your Information

We use your data to:

• Process tour bookings and travel arrangements

• Communicate confirmations, updates, and itinerary details

• Provide customer service and respond to inquiries

• Send promotional travel offers and newsletters (opt-in only)

• Improve website functionality and personalize your user experience

3. Sharing of Information

We respect your privacy and do not sell or rent your information. However, we may share your data with:

• Trusted third-party travel service providers (airlines, hotels, visa agents, etc.)

• Payment gateways and financial institutions for transaction processing

• Government authorities, if required for travel or legal compliance

• Our internal team and partners, solely for travel service fulfillment

All third parties are bound by confidentiality and data protection agreements.

4. Cookies and Tracking

Train Sera uses cookies to enhance website performance and improve user experience. Cookies help us:

• Understand browsing behavior

• Deliver relevant travel content and offers

• Remember user preferences

You can control or disable cookies through your browser settings.

5. Email and Marketing Preferences

We may send you exclusive travel deals, holiday packages, and destination guides via email. You can opt out at any time by:

• Clicking “Unsubscribe” at the bottom of any email

• Contacting us directly at privacy@companyname.com

We never spam or send unsolicited messages.

6. Data Security

We implement strong security measures to protect your personal information, including:

• Secure servers and encrypted data transfers

• Restricted internal access to your data

• Regular website and software updates

However, no online transmission is 100% secure. Please use caution while sharing sensitive information.

7. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors without parental consent.

8. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Ask for your data to be deleted from our records

• Withdraw consent for marketing or data processing

To exercise any of these rights, please contact us at: contact@trainsera.com

9. External Links

Our website may contain links to third-party travel sites, blogs, or service providers. We are not responsible for their privacy practices. Please review their policies before sharing your information.

10. Updates to this Privacy Policy

Train Sera reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

Contact Us

For questions regarding this policy or your data:

📧 Email: contact@trainsera.com
📞 Phone: